Overview

When you purchase a software license from Gumbo the first year of maintenance services is included. When maintenance services are about to expire, you will receive a renewal notice. This page describes maintenance services.

Summary

The following summarizes maintenance services.

New Releases

Gumbo may from time to time create new releases of our licensed program products to correct defects or add enhancements. While a software license is covered by maintenance services, you are entitled to all such new releases. The new releases are shipped automatically, no action on your part is required to receive them.

PTFs

Gumbo may from time to time correct defects in our licensed program products. These corrections are packaged as Program Temporary Fixes (PTFs). While a software license is covered by maintenance services, you are entitled to all such PTFs. PTFs are not shipped automatically, You can retrieve them from the PTFs page.

While a software license is covered by maintenance services, and while you are running a reasonably current release of our software, you are entitled to report software defects found in our licensed program products to us. Gumbo will attempt to correct reported defects and if successful will create a Program Temporary Fix (PTF) containing the correction.

Reasonably current release of our software usually means that the underlying IBM i release, to which our release is targeted, is still supported by IBM®.

See the Problem Determination or Trouble Shooting chapter of the product's manual for instructions on reporting defects to us.

Authorization Codes

When you purchase a software license from Gumbo, you receive a permanent authorization code that allows the software to run on the licensed system.

For a system wide license, the permanent authorization code is specific to your system serial number and processor group. You will need a new permanent authorization code when transferring a license to a new system serial number and may need a new permanent authorization code when upgrading the same system to a new processor group.

For a partition only license, the permanent authorization code is specific to your system serial number, partition number, and maximum processor capacity. You will need a new permanent authorization code when transferring a license to a new system serial number. You also will need a new permanent authorization code when transferring a license to a different partition number within the same system or when increasing maximum processor capacity of the licensed partition number.

See our Upgrade Policy for complete details on when a new permanent authorization code is needed. While a software license from Gumbo is covered by maintenance services, a new permanent authorization code is a "no charge" item subject to the terms of our Upgrade Policy.

Technical Support

While a software license from Gumbo is covered by maintenance services, we will provide technical support to assist you in implementing the product in your environment. We will also provide technical support to assist you in problem determination and correction if, after following the instructions in the Problem Determination or Trouble Shooting chapter of the product's manual, you are unable to resolve the problem yourself. Technical support is available by email or by phone.

Renewal

When maintenance services are about to expire for a software license, you will receive a renewal notice.

Prices (USD)

System Wide License (all partitions)
IBM i
Processor
Group
Product Name
Report Manager Spool-a-Matic
SpoolMail
Excel-erator
Dicer
Gumbo Mail Report Designer
OTC Mnt OTC Mnt OTC Mnt OTC Mnt
P05 $995 $150 $695 $105 $495 $75 $1,700 $350
P10 $1,395 $210 $995 $150 $695 $105
P20 $2,395 $360 $1,695 $255 $1,195 $180
P30 $3,995 $600 $2,795 $420 $1,995 $300
P40 $5,995 $900 $4,195 $630 $2,995 $450
P50 $7,995 $1,200 $5,595 $840 $3,995 $600
P60 $9,995 $1,500 $6,995 $1,050 $4,995 $750
Partition Only License (one partition)
Price Component Product Name
Report Manager Spool-a-Matic
SpoolMail
Excel-erator
Dicer
Gumbo Mail Report Designer
OTC Mnt OTC Mnt OTC Mnt OTC Mnt
Base per partition $895 $135 $625 $94 $445 $67 n/a n/a
Add per processor $1,000 $150 $700 $105 $500 $75
Notes:
 
  1. OTC - One time charge to purchase a license.
  2. Mnt - Annual maintenance fee for years after the first, which is included in the OTC.
  3. The smallest unit of processor capacity is .1 (one tenth). For example, round 1.43 up to 1.5.
  4. Example Gumbo Mail partition only license: 1 partition with 1.43 processors OTC = $1,195 = $445 + 1.5 X $500.